Frequently Asked Questions
Everything you need to know about LILYGO products, shipping, and technical support.
What kind of hardware does LILYGO specialize in?
LILYGO focuses on high-performance development boards, IoT modules, and E-paper displays, primarily based on ESP32, ESP32-S3, and LoRa technologies for makers and engineers.
Do you provide technical documentation and source code?
Yes, we provide comprehensive documentation, schematics, and example code via our official GitHub repository to help you get started with your projects quickly.
How long does international shipping take?
Orders are typically processed within 1-3 business days. International shipping generally takes 7-15 business days depending on the destination country and selected shipping method.
What is your return policy for electronic components?
We offer a 30-day return policy for unused items in their original packaging. Please note that items showing signs of soldering or physical modification cannot be returned.
Do your products come with a warranty?
All LILYGO hardware is covered by a 1-year limited warranty against manufacturing defects. If you encounter a hardware failure under normal use, please contact our support team.
Can I place a bulk or OEM order?
Yes, we support bulk purchasing and custom OEM/ODM services. For volume pricing or custom hardware modifications, please contact our sales department directly.